PRIVACY POLICY
1. Background.
1.1 Low Fee Claims Ltd understands that your privacy is important to you and that you care about how your personal data is used. We value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1.2 Please read this Privacy Policy carefully and ensure that you understand it. Your use of this site is your acceptance of this policy. If you do not agree with this policy, then please refrain from using this site.
1.3 Your continued use of this site following the posting of changes to this policy will be deemed your acceptance of those changes.
1.4 This Privacy Policy is a short website version which only relates to the use of our website.
1.5 A detailed Privacy Policy is sent to each client who asks for our service which explains what we do with our client’s personal data. Acceptance of that Privacy Policy will be required in writing.
2. Information About Us And Our Contact Details.
2.1 Our website is owned and operated by Low Fee Claims Ltd, a limited company registered in the United Kingdom under company number 12223239.
2.2 Point of Contact: Company Director, Steven Duval.
2.3 Email address: contact@lowfeeclaims.co.uk.
2.4 Telephone number: 07835 859436.
2.5 We are a registered with the National Crime Agency and the Information Commissioner’s Office.
3. What Personal Data Do You Collect From Me On Your Website?
3.1 No personal data is needed to use our site and so anyone is free to view our site without leaving any personal data.
3.2 You may, however, wish to leave contact details on our website for our “call back” service. Clients who wish to submit any of their data can submit their name, contact telephone number or their email address.
4. What Do You Do With My Data And How Long Do You Keep It For?
4.1 If you have submitted your contact details on our website, they will only be used to establish communication with you. These details are not stored and are deleted once the communication request has been complete.
4.2 You may wish to become a client of ours during our initial communication. In this instance your details will be stored with us and you will be sent our full Privacy Policy which explains exactly what we do with your personal data and how long we keep it for. You will need to accept that Privacy Policy in writing for us to process your personal data.
5. Is My Personal Data Safe?
5.1 We only use the personal data you submit on our site in the ways described here and we do not sell, share, rent or trade any information to any third parties.
5.2 Once we receive a call back request we will respond within a reasonable time before promptly permanently deleting your contact details.
5.3 We have strict security measures in place and the confidentiality of your personal data is always at our upmost importance.
6. So, What Are My Rights?
6.1 Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
6.2 The right to be informed about our collection and use of your personal data.
6.3 The right to access the personal data we hold about you.
6.4 The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
6.5 The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
6.6 The right to restrict (i.e. prevent) the processing of your personal data.
6.7 The right to object to us using your personal data for a particular purpose(s).
6.8 The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, in which we are, you are free to withdraw that consent at any time. Your submission of personal data on our website is deemed your consent and you can withdraw this by contacting us using the contact details in Part 2.
6.9 The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. Your data will not be processed using automated means.
6.10 Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
6.11 For more information about our use of your personal data or exercising your rights as outlined above, please contact us on our contact details provided in Part 2.
6.12 It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed during the duration we hold your data.
6.13 Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
6.14 If you have any cause for concerns or wish to make a complaint about our use of your personal data, you have the right to report a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves so please contact us first, using our contact details in Part 2.
6.15 If, however, you want to contact the Information Commissioner’s Office first, then you are within your right to do so and you can contact them using the details below:
Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF.
Helpline number: 0303 123 1113.